Shipping Policy

Last updated: August 12, 2025

Processing Times

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends/holidays process the next business day.

Estimated Delivery

• Standard (Canada Post / UPS / DHL): 5–12 business days, depending on destination.
• Express: 2–4 business days (if available in your area).
• Remote and rural areas may experience longer transit times.

Shipping Costs

• Free standard shipping on all Canadian orders unless otherwise stated at checkout.
• Express options, when available, are calculated at checkout.

Tracking & Delivery

• Tracking details are emailed when your order ships. Please allow up to 24–48 hours for tracking to update.
• If tracking shows delivered but you did not receive your package, check with household members and your local carrier before contacting us.

Address Changes & Undeliverable Packages

• We ship to the address provided at checkout. Please verify it is correct.
• If a package is returned to us due to an incorrect/undeliverable address, we can reship (additional postage may apply) or refund the product price (less shipping where applicable).

International Orders

Orders outside of Canada may be subject to customs duties/taxes at destination, payable by the recipient.

Questions

Contact info@footnity.com with your order number.