Refund & Return Policy

Last updated: August 12, 2025

Return Window & Condition

• Returns accepted within 30 days of delivery.
• Items must be unused, unworn, with original tags/packaging.
• Proof of purchase (order number) required.

How to Start a Return

1. Email info@footnity.com with your order number and reason for return.
2. We will provide instructions and a Return Merchandise Authorization (RMA) if eligible.
3. Securely package the item. We recommend an insured, trackable service.

Refunds

• Once received and inspected, refunds are issued to the original payment method within 5–10 business days.
• Shipping charges (if any) are non-refundable, except for defective or wrong items shipped by us.
• No restocking fee currently applies.

Exchanges (Free Size Exchange)

• We offer one free size exchange within 30 days where stock permits. Contact us for instructions.

Damaged, Defective or Wrong Item

• Contact us within 7 days of delivery with photos. We will arrange a replacement or refund.

Non-Returnable Items

• Gift cards and final-sale items.
• Certain hygiene items (e.g., socks) where packaging is opened.

Late or Missing Refunds

• If you haven’t received a refund after our confirmation, contact your bank or card issuer; processing can take a few days.
• Still no refund? Email info@footnity.com.