Refund & Return Policy

Last updated: 20-10-2025

At Footnity, we want you to feel confident with your purchase. If your item doesn’t fit or meet expectations, you may request an exchange or return within 30 days of delivery.

1. Return Eligibility

To be eligible for a return or exchange:

  • The item must be unused, unworn, and in original packaging (shoes, box, tags)

  • A proof of purchase (order number or confirmation email) is required

  • Returns must be requested within 30 days from the delivery date

  • Final-sale or gift card items cannot be returned

2. Free Size Exchange (Canada)

If the size doesn’t fit:

  • You may request one free size exchange per order within 30 days

  • We cover the shipping cost of sending the new size to you

  • Just email us at info@footnity.com with:

    • Order number

    • Received size and the size you need instead

3. Refunds – Return to Our Fulfilment Center in Asia (China)

If you prefer a refund instead of an exchange:

  • Contact us at info@footnity.com within 30 days of delivery

  • You will receive return instructions and the address of our fulfilment center in Asia (China)

  • Return shipping costs are the responsibility of the customer, unless the product was damaged or incorrect

  • Once the item is received and inspected, the refund will be issued to your original payment method within 5–10 business days

⚠ Important notes:

  • Original shipping fees are non-refundable

  • We are not responsible for lost/untracked return shipments

  • Refunds are only issued once the item is physically received and approved

4. Damaged, Defective or Incorrect Items

If you receive a damaged or wrong item:

  • Contact us within 7 days of delivery

  • Provide your order number and clear photos of the issue

  • We will send a replacement or issue a full refund

  • In this case, all return or replacement shipping costs are covered by us

5. Non-Returnable Items

  • Final sale or clearance products

  • Gift cards

  • Worn, used, or damaged items not caused by manufacturing

  • Hygiene-related items (e.g., opened socks or insoles)

6. Late or Missing Refunds

If you haven’t received your refund after our confirmation:

  1. Check with your bank or credit card provider (processing may take several days)

  2. If you still don’t see the refund, contact us at info@footnity.com

7. How to Start a Return or Exchange

  1. Send an email to info@footnity.com with your name, order number, and reason for return or exchange

  2. You will receive an RMA (Return Merchandise Authorization) and instructions

  3. Once we receive and process your return, we will notify you via email